Health Communication Manager

Rockville, Maryland, United States · Health Communication expand job description ↓

Description

You're an experienced health communicator with a proven interest in message and product development. You're able to synthesize audience research, health education and behavior change theories, and plain language writing to create meaningful, accessible, and actionable communication tools for clients and consumers. You enjoy working independently and collaboratively, have experience giving and receiving feedback, and have outstanding organization skills and attention to detail. You're a strategic planner who makes data-driven decisions and recommendations, and you're passionate about making health information easier to understand and use.


Responsibilities

  • Lead the development of communication products with a multi-disciplinary team and ensure products are delivered on time and in budget
  • Design, execute, implement, and evaluate communication and outreach strategies by using key objectives, audience segmentation, and relevant communication theory
  • Set measurable goals that ensure the success of a project, including meaningful success metrics and benchmarking
  • Keep project teams and clients focused by advocating for end users
  • Develop product requirements and specifications and adjust as necessary based on client feedback and user research
  • Develop research protocols, including screeners and moderator’s guides
  • Conduct formative research with consumers and professionals
  • Integrate user research studies into message and product development
  • Write clear, concise reports (from top-level summaries to detailed technical reports) for delivery to clients
  • Research a variety of health- and wellness-related topics and distill the most relevant actions and recommendations
  • Gather and review feedback on content from editors, usability professionals, and subject matter experts, and revise content appropriately
  • Work with design, content, and usability staff on information architecture, content strategy, and content layout
  • Oversee and inform post-production quality control (QC) processes
  • Act as a connector across project teams to integrate project-level lessons learned across the organization0/

Requirements

  • Master’s degree in communication, public health, or a related social science
  • Minimum 10 years professional experience in public health education, health communication, and/or communication research
  • Demonstrated effectiveness in a project management role, with an ability to establish and document processes
  • Experience implementing health education theories and principles, and user-centered design methods, when developing content or tools for web and print
  • Experience executing outreach strategies using various channels, including social media analytics tracking
  • Experience conducting user or audience research
  • Experience executing high-level editing and writing with limited supervision


Preferred

• Experience developing materials for audiences with limited (health) literacy skills

• Experience managing project or program budgets

• Familiarity with federal plain language guidelines and best practices

• Experience working with graphic designers and web developers

• Experience managing product development, including requirements-gathering and launch planning

• Supervisory experience

• Experience translating technical/medical information into plain language

• Familiarity with IRB, Office of Management and Budget Paperwork Reduction Act, and nuances of research clearance processes

• Solid working knowledge of common operating systems and software including iOS for Mac. Comfortable with digital-based work, especially digital project management and collaboration tools and video conferencing.

Benefits

At CommunicateHealth (CH), we acknowledge that our employees are the best and brightest, and we want to compensate you accordingly!


Competitive and equitable salary structure and profit share

  • Annual profit share (eligible after 1 full year of employment)

  • Excellent benefits

  • Open paid time off policy
  • 13 paid holidays, including Election Day
  • Comprehensive health, dental, and vision insurance plans (CH pays 80% for individuals and 75% for families and couples)
  • Flexible spending accounts
  • 401K with 4% company match
  • Parking and commuter reimbursement (Rockville office)
  • Life insurance base plan of $50,000
  • Up to 6 weeks paid parental leave (up to 6 additional weeks of unpaid leave) and flexible schedules for working parents
  • Access to supplementary short-term and long-term disability insurance

  • A healthy social and emotional work environment

  • Flexible schedules, including work-from-home days
  • Standing desks
  • Gym membership reimbursement
  • Complementary seltzer, coffee, and tea (in-office)
  • In-office massages
  • Summer Fridays
  • Weekly all-staff Creative Time
  • Co-working opportunities for remote employees
  • Paid office visits for remote employees

  • Personal and professional development and training

  • $1,500+ of professional development annually
  • Company support for applying to and presenting at professional conferences
  • Pro-bono and community work that align with the CH mission
  • Individual coaching and mentoring, including access to CH principals
  • Company-sponsored trainings throughout the year
  • CommunicateHealth is committed to workplace diversity and providing equal employment opportunities for all qualified applicants and employees.
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